FLR International FZE
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At Shmooh Business Center.
One UAQ,
AQ Free Trade Zone,
Umm Al Quwain, UAE
License number: 8691
info@fleuurs.com
customer support: support@fleuurs.com
terms and conditions
Please read carefully these general terms and conditions of sale and use of the website www.fleuurs.com.
This document contains important information about your rights and obligations. These terms and conditions ("terms and conditions of sale") are valid in case of purchase of the Fleuurs.com products offered on the website. The products contained on the website are produced and sold by Fleuurs srl ("seller"). The seller may update these terms and conditions of sale and use and the privacy policy at any time and without notice. When sending an order through the website, the user is required to accept the terms and conditions of sale and use and the privacy regulations in force on the date the order is sent.
1. PURCHASE ORDER
1.1 The products sold on the website www.fleuurs.com can be purchased and delivered only in the countries indicated in the order form.
1.2.2 To date, all models are available in flexible antishock pro version. 1.2.3 In case of purchase of models in pairs, the available material will prevail and both will be worked in the same way. 1.2.4 ATTENTION: the covers are printed on rubber, no further materials are applied, the glitter / leopard / gold / etc versions are only effective combinations of colors. 1.3 While taking all necessary efforts to reproduce as accurately as possible the colors, design and style of the products presented on the website, it is possible that differences may be found due to the characteristics of the computer used by the user. Therefore, the seller cannot be held responsible for any errors or inaccuracies relating to photographs and graphic representations of the products displayed on the website. 1.3.1 We specify that we will not be responsible for any text errors, therefore we invite you to check before placing your order, the first letter will always be capitalized unless there are any communications prior to the order. 1.4 Offers on products and prices are valid subject to availability. When completing the order, all the instructions on the availability of the products are provided; in case of unavailability of a product following the order, notification will be promptly sent and it will therefore be possible to order another product on the website or cancel the order. In case of cancellation, a refund will be made immediately.
1.5 Before sending an order, the customer receives an order summary message containing details on the chosen items, quantities and prices. It is necessary to read this summary carefully before confirming the order.
1.6 The seller cannot be held responsible in the event of stock unavailability or product shortages.
1.7 The seller reserves the right to modify the products offered on this website at any time and without notice.
2. CONFIRMATION OF THE ORDER - BINDING AGREEMENT
2.1 All orders are subject to written acceptance by the seller and will therefore be confirmed by the seller via e-mail.
2.2 Before concluding the order, you will be asked to confirm that you have read the general conditions of sale including the information on the right of withdrawal and the processing of personal data.
2.3 The confirmation of the order by the seller and these terms and conditions of sale will be considered as a final and perfected agreement between the seller and the user in relation to the points contained in these terms and conditions of sale.
2.4 The order may not be corrected or canceled except in the cases provided for herein or in compliance with applicable legislation.
2.5 The data recorded by the website constitute proof of the entire transaction that took place between the seller and the customer. In the event of a dispute between the seller and one of the customers about a transaction made on the website, the data recorded by the website will be considered irrevocable proof of the transaction and its content.
3. METHOD OF PAYMENT
For the payment of the price of the products and the relative shipping and delivery costs, consult the specific Payment Conditions section.
4. SHIPPING AND DELIVERY
5.1 The shipment takes place by express courier GLS, SDA Poste Italiane, LICCARDI Express, the preparation of the package takes place within 24/48 hours after which the order status will be placed in "Shipped" at which point the package will be entrusted to the courier GLS, SDA in Italy the average times provided by our couriers are 24 / 48h throughout the national territory with the exception of islands and disadvantaged areas. 5.2 An email containing the tracking will be automatically generated to follow the status of the delivery. 5.3 Upon receipt of the product it will be necessary for someone to be present at home to sign the delivery. 5.5 Insured shipping covers any accidental damage to the products or in case of loss of the same, in the event that shipment without insurance is selected FLR assumes no responsibility for the receipt of damaged products or in case of loss. 5.6 The shipment is offered for the city of Naples (Arenella, Avvocata, Chiaia, Fuorigrotta, Mercato, Montecalvario, Pendino, Poggioreale, Porto, Posillipo, San Carlo all'Arena, San Ferdinando, San Giuseppe, San Lorenzo, Soccavo, Stella, Vicaria, Vomero) for orders placed from Monday to Friday from 9.30 to 16.30 on soft cover models.
5. RIGHT OF WITHDRAWAL (RETURN) OR EXCHANGE
5.1 This right (pursuant to and for the purposes of Legislative Decree 6 September 2005, n. 206 "Consumer Code"), which can only be exercised by private customers, consists in the right to return the purchased goods to the supplier without any penalty and the consequent refund of the purchase price. 5.2 The consumer can exercise this right within a period of fifteen (15) working days from receipt of the products, by giving notice to our offices within seven (7) days of receipt. 5.3 this right is subject to the following conditions:
- The products must not have been used or damaged and must be returned intact in an envelope at the expense of the Customer;
- Returns will not be accepted and it will not be possible to refund or exchange the items if the returned products are open, worn or where they are not contained in the original packaging;
- The items to be returned / exchanged must be sent in the original packaging using thick and resistant cardboard packaging (not an envelope). Any non-compliance will result in a 10% restocking fee. 5.4 Upon receipt of the return, the seller will check the returned items to ensure their integrity and may, at its discretion, only determine whether the products being returned are in original condition. 5.5 The seller cannot be held responsible in the event of loss, misdirection or late delivery of the items being returned. 5.6 ATTENTION Assuming that this right cannot be exercised in the case of the purchase of customized products, we derogate with the possibility of making an exchange by paying only the return shipment of 7 €, the conditions for returning the product to us remain unchanged. 5.7 The costs of returning the product will be borne by the consumer who can use the form of delivery that he deems most appropriate.
6. RETURN / EXCHANGE PROCEDURE:
-Contact via whatsapp 3669075335 -Refund or exchange of the product may be subject to a confirmation of the defect by the customer service. - After the return / exchange authorization by the customer service, prepare the packaging and send the product within 30 days of receipt to the address indicated by the after-sales service. Wait for the new shipment or refund - Refunds will be made according to the same payment method used for the purchase or you can provide one in the request email. For assistance cases they will be handled by customer service based on the type of problem, for details you can contact us by email at support@fleuurs.com.
6. PRIVACY
Information on how your personal data is processed can be obtained by accessing our Privacy policy section.
7. INTELLECTUAL PROPERTY
7.1 The website, including any information and materials contained therein, are the exclusive property of the seller. Any total or partial reproduction by any means (except as explicitly provided for herein) as well as any distribution, publication, transmission, modification or sale of information and materials contained on the website, is to be considered expressly prohibited.
7.2 You may not remove or alter any copyright, trademark or other proprietary notices contained on the website or related content. You can access or view the content of the website on your computer or other devices and it is possible to make a single copy of the web pages published on the website for private, personal and non-commercial use, provided that all the copyright notices and other protection conditions contained on the site.
8. PRODUCTION
We work hard to ensure your satisfaction and be sure that our products are always in perfect condition, our products are designed, printed and packaged in Italy by highly qualified personnel.
9. LIMITATION OF LIABILITY
The seller cannot be held liable to users or other third parties for any direct, incidental, special or consequential damages including, without limitation, loss of products or other intangible losses arising from or related to the use or inability to use the website, even where the company has provided information on the possibility of such damage.
10. WARRANTY EXEMPTION
10.1 The seller does not warrant or represent that the website is free of viruses or other harmful material, or that the information contained on the website is accurate, complete or current.
10.2 There is no guarantee that the website or the services, content, functions or materials provided through the website are timely, secure, constant or error-free, or that such defects can be corrected.
10.3 The website and its contents are provided as they appear and are available. The seller cannot issue any warranty of any kind, express or implied, relating to the website.
11. GOVERNING LAW, JURISDICTION
These agreements are governed by Italian law, regardless of any conflicts or selection of legal provisions. The user acknowledges and agrees that Italy is the chosen place for any disputes and that the courts located in Italy will have jurisdiction over this agreement and over the user.
