Fleuurs, return and return information

Returns and returns information 🤩

If you contact us for the first time you can do so via the Whatsapp icon at the bottom right, you will receive all the info and support there.

Or write to us via whatsapp at the number +39 3669075335 you can do it quickly by clicking the whatsapp icon at the bottom right of your screen.

If you have already contacted our support service channel, keep an eye on the chat and you may find the answer to your question.

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(by clicking the message icon at the bottom right)

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The refund or exchange of the product may be subject to confirmation of the defect by our customer service.

After authorization for the return/exchange by our assistance service, the customer prepares the packaging as per the instructions provided, and sends the product no later than 7 working days to the address indicated by the assistance service.
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Are you waiting for the new shipment or refund?
Refunds will be made using the same payment method used for the purchase specifically:
- If you paid by card the refund will be made to the same card as the payment;
- If you purchased on delivery (it will not be possible to make a financial refund) but a discount voucher of the same value as the order will be given.
all information will be sent in active chat on the Fleuurs.com website (by clicking the message icon at the bottom right) :
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NB For cash on delivery, the refund will not be made in cash but will be given a discount voucher of the same value as the order.

Assistance cases will be managed through these channels:
- whatsapp on the number +39 3669075335 you can do it quickly by clicking the whatsapp icon at the bottom right of your screen.
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The customer has 15 days to request assistance/return/replacement of the product within which we guarantee coverage (subject to authorization of the return/exchange).

All return/exchange requests sent after the above deadlines will be rejected and denied.

In any case, send a request to our assistance service via the indicated channels:
- Icon at the bottom right

In any case, our assistance service will manage the request which will be evaluated and the customer will subsequently receive a response.

All return shipments sent without authorization will be returned to the sender with costs charged to the sender.

Fleuurs Customer Support

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NB: WITHOUT THE ORIGINAL BOX OF THE PRODUCT, THE EXCHANGE / RETURN CANNOT BE MADE

The right of withdrawal is however subject to the following conditions :

• The Customer is required to return the goods after authorization from the assistance service within 7 working days and communicate the tracking of the shipment ;
• The direct costs of returning the goods will be borne by the Customer, who will also be responsible for the decrease in the value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods;
• The right applies to the product purchased in its entirety;
• It is not possible to exercise withdrawal only on part of the purchased product (e.g.: accessories, attached software, etc...);
• The purchased good must be intact and returned in the original packaging , complete in all its parts (including any documentation and accessory equipment: manuals, cables, etc...);
• The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the Customer ;
• In the event of damage to the goods during transport, fleuurs.com will notify the Customer of the incident, to allow him to promptly file a complaint against the courier he has chosen and obtain reimbursement of the value of the goods (if insured). In this case, the product will be returned, with shipping costs borne by the Customer, simultaneously canceling the withdrawal request;
• Fleuurs.com is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments;
• Upon arrival at the warehouse, the product will be examined to assess any damage or tampering not resulting from transport.

The right of withdrawal is totally lost, due to the lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where Fleuurs.com ascertains :

• The lack of the original external/internal packaging;

• The absence of integral elements of the product (accessories, cables, manuals, parts, ...);
• Damage to the product for reasons other than its transport or for exceeding the time limits established by law for causes not deriving from fleuurs.com.
• In the event of forfeiture of the right of withdrawal, Fleuurs.com will return the purchased goods to the sender, charging the shipping costs to the sender.