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Fleuurs, General Terms and Conditions

 

F.L.R International FZE
---
A Shmooh Business Center.
One UAQ,
AQ Free Trade Zone,
Umm Al Quwain, U.TOE

License number: 8691

 

 

 

Terms and conditions of use

Please read these general terms and conditions of sale and use of the website carefully www.fleuurs.com.

This document contains important information about your rights and obligations. These terms and conditions (“terms and conditions of sale”) apply to the purchase of Fleuurs products.com offered on the website. The products contained on the website are produced and sold by Fleuurs srl ("seller"). The seller may update these terms and conditions of sale and use and the privacy policy at any time and without notice. When sending an order through the website, the user is required to accept the terms and conditions of sale and use and the privacy policies in force on the date of sending the order.

 

1. PURCHASE ORDER

1.1 The products sold on the site www.fleuurs.com can be purchased and delivered exclusively in the countries indicated in the order form.
 1.22 To date, all models are available in the flexible antishock pro version. 1.23 In the case of purchasing models in pairs, the available material will prevail and they will both be worked in the same way. 1.24 ATTENTION: the covers are printed on rubber, no additional materials are applied, the glitter/leopard/gold/etc versions are only effective color combinations. 1.3 While we take all necessary efforts to reproduce as exactly as possible the colours, design and style of the products presented on the website, it is possible that differences may be found due to the characteristics of the computer used by the user. Therefore, the seller cannot be held responsible for any errors or inaccuracies relating to photographs and graphic representations of the products displayed on the website. 1.31 We specify that we will not be responsible for any text errors, we therefore invite you to check before placing the order, the first letter will always be capitalized unless there are any communications before the order. 1.4 Offers on products and prices are valid subject to availability. When completing the order, all instructions on product availability are provided; in the event of unavailability of a product following the order, notification will be sent promptly and it will therefore be possible to order another product on the website or cancel the order. In case of cancellation, a refund will be made immediately.
 1.5 Before sending an order, the customer receives an order summary message containing details on the selected items, quantities and prices. You must read this summary carefully before confirming your order.
 1.6 The seller cannot be held responsible in the event of unavailability of the warehouse or lack of products.
 1.7 The seller reserves the right to modify the products offered on this website at any time and without notice.

 

2. ORDER CONFIRMATION - BINDING AGREEMENT

2.1 All orders are subject to written acceptance by the seller and will therefore be confirmed by the seller via e-mail.

2.2 Before completing the order, you will be asked to confirm that you have read the general conditions of sale including the information on the right of withdrawal and the processing of personal data.

2.3 The confirmation of the order by the seller and these terms and conditions of sale will be considered as a final and perfected agreement between the seller and the user regarding the points contained in these terms and conditions of sale.

2.4 The order cannot be subject to corrections or cancellations except in the cases provided for herein or in accordance with applicable legislation.

2.5 The data recorded by the website constitutes proof of the entire transaction between seller and customer. In the event of a dispute between the seller and one of the customers regarding a transaction carried out on the website, the data recorded by the website will be considered irrevocable proof of the transaction and its contents.

 

3. PAYMENT METHODS

To pay the price of the products and the related shipping and delivery costs, consult the specific Payment Conditions section.

 

4. SHIPPING AND DELIVERY

5.1 The shipment takes place with express courier GLS, SDA Poste Italiane, LICCARDI Express, the preparation of the package takes place within 24/48 hours after which the order status will be set to "Shipped" at which point the package will be entrusted to the courier GLS, SDA in Italy the average times provided by our couriers are 24/48 hours throughout the national territory, excluding islands and disadvantaged areas. 5.2 An email will automatically be generated containing the tracking to follow the delivery status. 5.3 Upon receipt of the product, someone will need to be present at home to sign for the delivery. 5.5 Insured shipping covers any accidental damage to the products or in the event of loss of the same, if shipping without insurance is selected, FLR assumes no responsibility for the receipt of damaged products or in the event of loss. 5.6 The shipment is offered for the city of Naples (Arenella, Avvocata, Chiaia, Fuorigrotta, Mercato, Montecalvario, Pendino, Poggioreale, Porto, Posillipo, San Carlo all'Arena, San Ferdinando, San Giuseppe, San Lorenzo, Soccavo, Stella, Vicaria, Vomero) for orders placed from Monday to Friday from 9am.30 to 16.30 on soft cover models. 

 

5. RIGHT OF WITHDRAWAL (RETURN) OR EXCHANGE

5.1 This right (pursuant to and for the purposes of Legislative Decree.Legislative Decree 6 September 2005, n. 206 “Consumer Code”), which can only be exercised by Private customers, consists in the right to return the purchased goods to the supplier without any penalty and the consequent reimbursement of the purchase price. 5.2 The consumer can exercise this right within fifteen (15) working days of receiving the products, by notifying our offices within seven (7) days of receipt. 5.3 this right is subject to the following conditions:
- The products must not have been used or damaged and must be returned intact at the Customer's expense;
- No returns will be accepted and it will not be possible to proceed with a refund or exchange of the items if the returned products are open, worn or if they are not contained in the original packaging;
-The items being returned/exchanged must be sent in the original packaging using thick and resistant cardboard packaging (not an envelope). Any non-compliance will result in a 10% restocking fee.
 5.4 Upon receiving the return, the seller will check the returned items to ensure their integrity and may, at its discretion, only determine whether the products being returned are in original condition. 5.5 The seller cannot be held responsible in the event of loss, incorrect address or late delivery of the items being returned. 5.6 ATTENTION Given that this right cannot be exercised in the case of the purchase of personalized products, we waive the possibility of making an exchange by paying only the €9 return shipping fee, the conditions for sending the product back to us remain unchanged. 5.7 The costs of returning the product will be borne by the consumer who can use the shipping method he deems most appropriate.

 

NB: WITHOUT THE ORIGINAL BOX OF THE PRODUCT, THE EXCHANGE / RETURN CANNOT BE MADE

Refunds will be made using the same payment method used for the specific purchase:
- If you paid by card the refund will be made to the same card as the payment;
- If you purchased on delivery (it will not be possible to make a financial refund) but a discount voucher of the same value as the order will be given.
all information will be sent in active chat on the Fleuurs site.com (by clicking the message icon at the bottom right):
👇
No.B For cash on delivery, the refund will not be made in cash but will be given a discount voucher of the same value as the order.

 

6. RETURN/EXCHANGE PROCEDURE:

Support cases will be handled through these channels:

- whatsapp on the number +393339751418 you can do it quickly by clicking the whatsapp icon at the bottom right of your screen.

-The refund or exchange of the product may be subject to confirmation of the defect by customer service. 

-After authorization for the return/exchange by customer service, prepare the packaging and send the product within 7 days of receipt to the address indicated by the assistance service. Wait for the new shipment or refund. I refunds will be made using the same payment method used for the purchase. For cash on delivery payments, a discount code of the same value as the order will be assigned. 

For assistance cases they will be managed by customer service based on the type of problem, you can easily contact us from the active chat on the Fleuurs website.com (by clicking the message icon at the bottom right):

 

  • Contact us via active chat on the fleuurs website, by clicking the message icon at the bottom right;
  • The refund or exchange of the product may be subject to confirmation of the defect by customer service;
  • After authorization for the return/exchange by customer service, prepare the packaging and send the product within 30 days of receipt to the address indicated by the assistance service;
  • Wait for new shipment or refund. Refunds will be made using the same payment method used for the purchase or you can provide one in the request email;
  • For assistance cases they will be managed by customer service based on the type of problem, for details you can contact us via  active chat on the Fleuurs website.com (by clicking the message icon at the bottom right):
  • All return shipments sent without authorization will be returned to the sender with a cost charged to the sender.

 

The right of withdrawal is in any case subject to the following conditions:

• The Customer is required to return the goods after authorization of the service assistance in 7 working days and communicate the tracking of the shipment;
• The direct costs of returning the goods will be borne by the Customer, who will also be responsible for the reduction of the value of the goods resulting from a manipulation of the goods other than that necessary to establish the nature, characteristics and functioning of the goods;
• The right applies to the product purchased in its entirety;
• It is not possible to exercise withdrawal only on part of the purchased product (e.g.: accessories, attached software, etc.);
• The purchased good must be intact and returned in the original packaging, complete in all its parts (including any documentation and accessory equipment : manuals, cables, etc.);
Shipping, until receipt in our warehouse is under the complete responsibility of the Customer;
• In case of damage to the goods during transport, fleuurs.com will inform the Customer of the incident, to allow him to promptly file a complaint against the courier he has chosen and obtain reimbursement of the value of the goods (if insured). In this case, the product will be returned, with shipping costs paid by the Customer, simultaneously canceling the withdrawal request;
• Fleuurs.com is not liable in any way for damage or theft/loss of goods returned by uninsured shipments;
• Upon arrival in the warehouse, the product will be examined to assess any damage or tampering not resulting from transport .

 

The right of withdrawal is totally lost, due to the lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where Fleuurs.com ascertain:

• The lack of the original external/internal packaging;
• The absence of integral elements of the product (accessories, cables, manuals, parts, .);
• Damage to the product for reasons other than its transport or for exceeding the time limits established by law for causes not deriving from fleuurs.com
• In the event of forfeiture of the right of withdrawal, Fleuurs.com will return the purchased goods to the sender, charging the shipping costs to the sender.

 

NB: WITHOUT THE ORIGINAL BOX OF THE PRODUCT, THE EXCHANGE / RETURN CANNOT BE MADE

Refunds will be made using the same payment method used for the specific purchase:
- If you paid by card the refund will be made to the same card as the payment;
- If you purchased on delivery (it will not be possible to make a financial refund) but a discount voucher of the same value as the order will be given.
all information will be sent in active chat on the Fleuurs website.com (by clicking the message icon at the bottom right):
👇
No.B For cash on delivery, the refund will not be made in cash but will be given a discount voucher of the same value as the order.

6. PRIVACY

 You can obtain information on how your personal data is processed by accessing our Privacy policy section.

 

7. INTELLECTUAL PROPERTY

   7.1 The website, including any information and materials contained therein, are the exclusive property of the seller. Any total or partial reproduction by any means (except as expressly provided herein) as well as any distribution, publication, transmission, modification or sale of information and materials contained in the website is expressly prohibited.

7.2 You may not remove or alter any copyright, trademark or other proprietary notice contained on the Website or its contents. You may access or view the content of the Website on your computer or other devices and you may make a single copy of the web pages published on the Website for your private, personal and non-commercial use, provided that on each copy of such web pages all copyright notices and other copyright notices contained on the site. 

 

8. PRODUCTION

We work hard to guarantee your satisfaction and make sure that our products are always in perfect condition, our products are designed, printed and packaged in Italy by highly qualified personnel.

 

9. LIMITATION OF LIABILITY

 Seller shall not be liable to users or other third parties for any direct, incidental, special or consequential damages including, without limitation, losses of products or other intangible losses arising out of or in connection with the use or inability to use the website, even where the company has provided information on the possibility of such damages.

 

10. WARRANTY EXEMPTION

 10.1 Seller does not warrant or represent that the website is free of viruses or other harmful material, or that the information on the website is accurate, complete or current.

10.2 We do not warrant that the website or the services, content, functions or materials provided through the website will be timely, secure, constant or error-free, or that such defects can be corrected.

10.3 The website and contents are provided as they are and are available. The seller cannot make any warranties of any kind, express or implied, relating to the website. 

 

11.  APPLICABLE LAW, COMPETENT COURT

These agreements are governed by Italian law, regardless of any conflicts or selection of legal provisions. You acknowledge and agree that Italy is the chosen location for any disputes and that the courts located in Italy will have jurisdiction over this agreement and over you.