Secret safe book

Returns and Returns Information

Contact our assistance service at 3331607368 via whatsapp

Product refunds or exchanges may be subject to a
confirmation of the defect by our customer service

After the return / exchange authorization by our service
assistance, the customer prepares the packaging as per the instructions provided
and send the product no later than 7 working days from
return / exchange authorization to Fleuurs srl, via Generale Enrico Cosenz
13, 80142 naples (na)

Wait for the new shipment or refund - refunds will be made
according to the same payment method used for the purchase or you can
provide an alternative refund method via whatsapp chat with the
our assistance service at 3331607368

NB For the cash on delivery, the refund will not be in cash and it will be necessary
necessarily provide iban and current account holder

The assistance cases will be managed via whatsapp at 3331607368 e
by email to support@fleuurs.com
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The customer has 15 working days to request assistance / return
/ product replacement within which we guarantee coverage (prior
return / exchange authorization)
All report / exchange requests sent beyond the above deadlines
mentioned will be rejected and denied.

In any case, send a request to our whatsapp assistance service at
3331607368 writing name surname and order reference and ours
assistance service will in any case manage the request that will be evaluated
and then the customer will receive an answer

All return shipments sent without authorization will come
return to the sender with the costs charged to the sender